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Guide
Guest Information
TOP ＞ Guest Information
Please review the following information prior to making a reservation. We reserve the right to refuse service to guests who do not adhere to our
terms and conditions, as well as to individuals affiliated with organized crime or other antisocial groups. Thank you for your understanding
How to Make a Reservation
Accommodation Rates
For the best rates on your stay, please book directly through our official website
The pricing consists of a base rate plus a per-person rate (¥5,000 per person).
Example
For 15 guests on a day with a base rate of ¥60,000:
¥60,000 (base rate) + ¥75,000 (15 guests × ¥5,000) = Total: ¥135,000
Please check the base rate here, as it varies depending on the day.
Options &
Additional Guests
Accommodates up to 30 guests.
You can add more guests or options via the URL provided in your confirmation email. Please note that this service is available exclusively for reservations made via our official website.
If you have made your booking through other reservation sites, kindly contact us via email for assistance.
Reservation Changes
If the number of guests decreases or you need to cancel any options, please notify us via email at least one week in advance. Your request will be confirmed upon our reply.
Cancellation Policy
If you need to cancel or change your reservation due to personal reasons, the following cancellation fees will apply:
Regarding the dates of use, the following cancellation fees apply:
More than 31 days before: No fee
30 days before: 50%
10 days before: 80%
5 days before: Full amount
We will refund the remaining amount after deducting a 5% administrative fee.
Payment Information
Advance Credit Card Payment
Please note that debit cards are not accepted.Our primary payment method is advance credit card payment. Typically, the payment will be processed between 5 to 1 days before your stay.
Credit Card Error
If the credit card you provided at the time of booking cannot be processed for the payment of your stay, we will send you a payment URL via email. Please complete the payment procedure through the provided URL.
Your reservation will not be confirmed until the payment is completed, so please ensure to follow up promptly.
Please note that payments made through the provided URL will be processed immediately.
Check-in and Check-out Process
Check-in
3:00 PM - 6:00 PM
If you wish to check in after 6pm, please contact us in advance.
Check-out
10:00 AM
Key Information
The keys will be provided by our on-site manager during check-in.
Other
Regarding Child Rates
Children under the age of 4 who do not require a futon or bed are accommodated free of charge.
Regarding the use
by minors only
Please submit a parental consent form for each minor. Use is permitted only if the terms and conditions are adhered to.
Please review the documents and submit them via email in advance.
Parental Consent Form
Regarding Pet Accompaniment
Accompaniment
Pets are allowed under certain conditions, but you must notify us in advance if you plan to bring a pet.
・Pets are not allowed inside the building.
・No defecation or urination on the premises. (Please bring pet sheets or similar items.)
・Please bring a cage or similar enclosure and secure your pet in the courtyard or on the external terrace.
・Pets must not damage the garden plants, gravel, or any part of the property.
Please review the terms and conditions in advance and send them to us via email.
Terms and Conditions for Pet-Accompanied Stays
Availability Calendar
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